Kay Jewelers, located at 111 E Puainako St., Suite 735, Hilo, HI 96720-5288, operates in Hawaii County and is open daily for jewelry needs, including specialized services in engagement ring creation. Customers can reach them at (808) 959-3350.

The store offers a wide selection of engagement rings, wedding bands, and both modern and traditional jewelry styles. The knowledgeable staff is noted for their commitment to providing exceptional customer service, making the ring selection process enjoyable and informative. Customers have specifically praised the helpfulness of employees like Gabe and Nyah for their attentiveness and expertise in assisting with purchases and repairs.

However, some reviews also highlight negative experiences, particularly regarding customer service inconsistency, where certain staff members have reportedly been less attentive or unhelpful.

Overall, the establishment has attracted a mix of feedback, reflecting a diverse customer experience.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

**Highlight Reviews**
Best Review: A customer commended Nyah for her enthusiasm and service, noting her effort to clean and inspect rings with care.
Worst Review: Another customer expressed frustration over poor service and disorganization when ordering a wedding ring, indicating a lack of guidance during the process.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours**
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 10:00 AM - 6:00 PM

Staff members mentioned include Gabe and Nyah.