Sergio's Fine Jewelry, located at 10132 Baltimore National Pike, Suite A & B, Ellicott City, MD 21042, provides a wide range of services, particularly specializing in the creation of custom engagement rings. With a team of experienced staff and under the ownership of Tim Carlson, this jeweler is known for its detailed attention to customer service and high-quality craftsmanship.

The store offers an impressive selection of engagement rings, wedding bands, jewelry repairs, and custom design services. Customers have highlighted the welcoming and knowledgeable staff who make the jewelry selection process enjoyable. Many positive reviews commend the staff for their patience and support throughout the engagement ring creation process, demonstrating a genuine commitment to finding the perfect piece.

However, there are some negative reviews that mention dissatisfaction with repair services and perceived poor customer service experiences, indicating that not all encounters have met the high expectations set by positive testimonials.

Overall sentiment from online customer reviews:
- Positive: 68%
- Neutral: 20%
- Negative: 12%

Best Review:
Jessica shared her satisfaction with Sergio's, noting the efficient service when she needed a quick fix for her necklace, which was done at no cost. She emphasized the friendliness of the staff and suggested it is a great place for jewelry needs.

Worst Review:
Barbara expressed her disappointment after bringing in several antique rings for appraisal, feeling that she was offered far less than their worth. She labeled the experience as unfair and suggested potential customers beware.

Operating Hours:
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

Staff Members: Tim Carlson

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.