Smyth Jewelers is a family-owned jewelry store located at 11089 Resort Road #200, Ellicott City, Maryland, 21042, specializing in engagement ring creation and a wide variety of fine jewelry. With over 100 years of experience, Smyth offers a breathtaking selection of engagement rings, wedding bands, and custom jewelry services, making it a popular choice for couples seeking the perfect symbol of their love. The team is known for their exceptional customer service, ensuring every client feels valued and supported throughout their jewelry-buying journey. Customers appreciate the knowledgeable staff, including standout associates like Peggy and Ruth, who guide clients through the design and selection process with patience and expertise. The store provides a welcoming atmosphere, often featuring complimentary offerings during visits.

Operating hours:
| Day | Hours |
|-----------|----------------|
| Monday | 10:00 AM - 6:00 PM |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Closed |

The store has received a total of 475 reviews, offering a balanced view of sentiment from customers regarding their experiences with Smyth Jewelers.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

Positive reviews frequently highlight the exceptional service and the quality of the jewelry, with customers feeling treated like family throughout their experience. However, some reviews did express frustration over specific service issues, such as communication lapses.

Best Review:
Jannet appreciates the effort of the staff at Smyth Jewelers, especially noting that they took the time to assist her in finding the perfect custom ring and ensured a seamless cleaning process for her jewelry, highlighting their excellent customer service and accommodating approach.

Worst Review:
Indy1025 expressed disappointment about the unwelcoming atmosphere and lack of attention when attempting to enter the store. They felt that their experience was hindered by the staff’s inattentiveness based on their background, which left a negative impression.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.