Cartersville Jewelry Exchange is highly regarded for its exceptional services, particularly in creating beautiful engagement rings. Located at 209 Market Place Blvd, Cartersville, GA 30121, this jewelry store operates in Bartow County and prides itself on offering factory-direct pricing without haggling. Customers can trust the expertise of its staff, who are noted for their commitment to providing outstanding service and personalized attention. The store also has a GIA Graduate Gemologist on staff, ensuring knowledgeable assistance when it comes to selecting the perfect engagement ring.

With a mix of positive and negative reviews, this establishment has garnered a total of 188 reviews. The overall sentiment from online customer reviews is as follows:

Positive: 70%
Neutral: 20%
Negative: 10%

Positive reviews frequently highlight the store's value, extensive selection, and the friendliness of the staff, particularly praising specific associates like Chelsea and Natalie for their helpfulness and knowledge. Customers appreciate the transparency of prices and the quality of jewelry available.

However, some negative feedback has surfaced regarding the customer service experience during repairs and the store's return policy. Certain customers reported dissatisfaction with the time it took to complete repairs and the lack of flexibility with exchanges, leading to frustration.

Best Review:
One customer, Stephen, expressed satisfaction with the engagement and wedding ring purchase experience, noting that the staff provided great prices and outstanding service, making it their go-to jewelry store.

Worst Review:
Laura shared concerns about the strict no-refund policy for jewelry, resulting in frustration when a gift did not meet expectations. Despite praising the store staff's friendliness, she felt stuck with a purchase that wasn't suitable for her.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Opening Hours:**
Monday - Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 PM
Sunday: 12:00 PM - 5:00 PM

**Staff Members:**
Chelsea Hensley
Natalie McEntyre