Kay Jewelers, located in the Main Street Shopping Center at 450 Cherokee Place, Cartersville, GA 30121, operates as a well-regarded jewelry destination specializing in engagement ring creation and comprehensive jewelry services. With a phone number of (770) 382-7370, the store provides a wide range of options for those looking to purchase engagement rings. Customers have praised the knowledgeable staff for their exceptional service, making the ring selection process memorable. The store offers jewelry maintenance and repair, custom orders, diamond upgrades, and appraisal services, ensuring a full-service experience for all jewelry needs.

However, some customer reviews indicate areas for improvement, particularly regarding service consistency. While many shoppers have lauded the staff's friendliness and assistance, a few shared experiences highlighted unprofessional attitudes from some employees, impacting their overall satisfaction. Still, the store's dedication to providing an excellent shopping experience remains evident.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members:**
- Bryan
- Melanie

Best Review: A customer named Katlyn expressed that the store unbeatable prices and outstanding customer service have made it a preferred shopping destination.

Worst Review: Juliska shared disappointment about the staff's handling of her visit, noting that the store was locked and unwelcoming when she arrived during open hours, indicating a lack of customer consideration.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.