Cooper & Binkley Jewelers, located at 105 West Main Street, Brighton, Michigan 48116, is a well-regarded establishment known for its exceptional engagement ring services and customer-centric approach. With a history dating back to 1949, the store has garnered a reputation for high-quality craftsmanship and a diverse selection of exquisite jewelry. The team is led by the knowledgeable owners, Mark and Barb Binkley, and supported by friendly staff members who treat customers like family.
The store offers a personalized experience in creating custom engagement rings, providing guidance throughout the design process to ensure that clients receive a piece that perfectly reflects their vision. Their commitment to community involvement and philanthropy enhances the shopping experience, making customers feel valued beyond just their purchases.
As of the current review, the jeweler has received a total of 1,884 reviews.
Overall Sentiment from Online Customer Reviews:
Positive sentiment: 89%
Neutral sentiment: 5%
Negative sentiment: 6%
Customers frequently highlight the store's warm and welcoming atmosphere, praising the attentive service provided by staff members like Raechel and Kathy. However, a handful of reviews indicate dissatisfaction with specific repairs and service experiences.
Best Review:
Whitney commended the owners for their community support and described the knowledgeable and friendly atmosphere of the store.
Worst Review:
Michael expressed disappointment over a poor experience with a watch repair, noting issues with the service that left his watch in worse condition than when it was dropped off.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Operating Hours:
- Tuesday – Friday: 11:00 AM – 6:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Monday & Sunday: Closed
Staff Members:
- Mark Binkley
- Barb Binkley
- Raechel
- Kathy
Positivity Score: 92.5%
Total Customer Feedback Reviewed: 1884
Store Phone Number: 8102272221