Cooper's Jewelers, located at 11 West Jubal Early Drive in Winchester, VA, has a solid reputation in the local community, especially for crafting personalized engagement rings. With over 50 years of experience, this family-run business is proud to offer a wide selection of engagement rings, loose diamonds, and estate jewelry. They also provide jewelry repair services and buy gold, silver, diamonds, and watches, catering to a diverse clientele.

The staff, led by Mr. Cooper, are noted for their friendly service and willingness to assist customers in finding just the right piece. Many patrons appreciate the knowledgeable and approachable nature of the team, which makes the experience enjoyable. However, some reviews do highlight issues with customer service, including instances where customers felt overlooked or received unsatisfactory responses, particularly regarding repairs and resizing.

Customer Sentiment: About 70% of customers are very pleased with their experience, while 20% have been neutral, and 10% reported challenges during their visits.

Opening Hours:
- Monday to Friday: 9:30 AM – 5:30 PM
- Saturday: 9:30 AM – 4:30 PM
- Sunday: Closed

Best Review: Alison praised the exceptional service and kindness of the staff, noting they made her feel valued while she shopped for jewelry.

Worst Review: Don expressed disappointment with the rude interaction he experienced, stating that the service did not meet his expectations and ultimately decided never to return.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.