Zales Jewelers, located at 1850 Apple Blossom Drive, Ste. N141, Winchester, VA 22601-5187, offers a variety of services centered around creating exquisite engagement rings. This trusted jewelry retailer has been a cornerstone in the industry since 1924, focusing on high-quality items and personalized service. The store provides options for custom engagement rings, jewelry cleaning and inspection, resizing, and other repair services. With a knowledgeable and friendly staff, customers can expect expert assistance in finding the perfect piece or creating a bespoke ring that reflects unique preferences.

In the Winchester area, Zales operates with a reputation for dedicated customer service, and employees like Allison and Laykin stand out in reviews for their attentive care and expertise. The store's ambiance makes it a welcoming space for clients seeking to make significant purchases. However, experiences vary, as a few customers have noted dissatisfaction with service responses and repair issues.

Operating hours are as follows:

| Day | Hours |
|-----------|--------------------|
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 6:00 PM |
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
The sentiment analysis from online reviews indicates a mixed response, with approximately 80% positive, 10% neutral, and 10% negative feedback.

Best Review:
Meadow commended the staff's brilliant and caring approach, highlighting Laykin's exceptional help in choosing the perfect gift for her daughter.

Worst Review:
Tracy expressed disappointment with the rudeness and unprofessionalism of some employees, stating her determination to take her business elsewhere.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.