Dalzell Jewelers, located at 41 N. Williams Street, Crystal Lake, Illinois, is a reputed jewelry store specializing in engagement ring creation. Owned by Steve Dalzell, the store is well-known for its dedication to exceptional customer service and quality craftsmanship. With a wide range of bridal and fashion jewelry, the store offers custom design services, allowing clients to bring their unique vision to life. The experienced staff is committed to helping customers find the perfect ring, ensuring a personalized experience that emphasizes both quality and trust.
In Crystal Lake, McHenry County, Dalzell Jewelers is celebrated for its extensive selection and customer-oriented approach. The store operates with specific hours, catering to diverse customer needs:
| Day | Hours |
|--------------|-------------------------|
| Monday | 9:30 AM - 5:30 PM |
| Tuesday | 9:30 AM - 5:30 PM |
| Wednesday | 9:30 AM - 5:30 PM |
| Thursday | 9:30 AM - 7:00 PM |
| Friday | 9:30 AM - 5:30 PM |
| Saturday | 9:30 AM - 4:00 PM |
| Sunday | Closed |
Overall sentiment from online customer reviews:
Positive: 70%, Neutral: 20%, Negative: 10%
Customer reviews reflect an overall positive atmosphere, with many praising the helpful and knowledgeable staff. While there are some concerns noted about specific service experiences, the general consensus highlights a welcoming environment and high-quality offerings.
Best Review: Matt expressed that Dalzell Jewelers has consistently provided excellent service over the years, particularly in their assistance with engagement and wedding ring selections. He appreciates the staff's professionalism and has recommended the store to others in his community.
Worst Review: Allison detailed a negative experience where her ring was resized improperly, resulting in damage to a diamond. She was disappointed with the customer service response when addressing the issue, feeling that her concerns were dismissed.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff:
- Steve Dalzell
Positivity Score: 80%
Total Customer Feedback Reviewed: 232
Store Phone Number: 8154553600