Helzberg Diamonds Crystal Lake, IL

Helzberg Diamonds, located at 5750 Northwest Hwy Unit A, Crystal Lake, IL 60014, offers an array of jewelry services with a strong emphasis on engagement ring creation. Customers appreciate their personalized consultations, allowing them to explore a vast selection of diamonds and customizable options. The knowledgeable staff, including notable associates like Leslie, Rhonda, and Kim, are dedicated to ensuring a pleasant shopping experience while assisting in finding the perfect engagement ring to suit individual styles and budgets.

Operating in McHenry County, the store provides engagement rings crafted with attention to detail, alongside other services like jewelry repairs and appraisals. With a blend of positive and negative sentiments observed in the 254 reviews available, the feedback highlights both exceptional customer service and frustrations regarding specific experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 55%
- Neutral: 15%
- Negative: 30%

Best Review: A customer named Steve praised the exceptional service provided by the staff, specifically mentioning Leslie’s care and professionalism during the purchase of their wedding bands.

Worst Review: Jennifer expressed disappointment with the negative experience regarding delivery issues, highlighting the lack of accountability from the management and the unfriendly attitude faced during their visit.

Opening Hours:
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 11:00 AM - 7:00 PM
- Saturday: 11:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members Mentioned:
- Leslie
- Rhonda
- Kim

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.