Dalzell Jewelers, located at 41 N Williams Street in Crystal Lake, Illinois, is a reputable jeweler known for its exceptional engagement ring creation and customer service. The store, owned by Steve Dalzell, offers a wide selection of fine and custom jewelry, alongside expert repair services. Customers have praised the knowledgeable staff, which includes highly regarded associates who take the time to ensure each piece meets the customer's vision. The store prides itself on directly importing diamonds from Antwerp, providing quality and value that is evident in their designs.

Operating in McHenry County, Dalzell Jewelers maintains a commitment to customer satisfaction and craftsmanship, with numerous positive reviews highlighting the professionalism and attentiveness of the staff.

Overall Sentiment from Online Customer Reviews:
Positive sentiment accounts for approximately 70%, with a mix of neutral (20%) and negative (10%) feelings reflected in the reviews. Many customers commend the friendly and accommodating service provided during the engagement ring selection and customization process, while some highlight issues with resizing and quality concerns.

Best Review:
Jessica noted that the staff at Dalzell Jewelers were friendly and helpful, providing excellent service when they replaced the battery in her father’s watch and made her day with their attentive care.

Worst Review:
Allison expressed dissatisfaction after having a ring resized, stating that the jeweler did not perform the work correctly and even ruined the diamond, leading to a frustrating experience.

**Opening Hours**:
| Day | Hours |
|------------|------------------------|
| Monday | 9:30 AM - 5:30 PM |
| Tuesday | 9:30 AM - 5:30 PM |
| Wednesday | 9:30 AM - 5:30 PM |
| Thursday | 9:30 AM - 7:00 PM |
| Friday | 9:30 AM - 5:30 PM |
| Saturday | 9:30 AM - 4:00 PM |
| Sunday | Closed |

Staff Members:
- Steve Dalzell

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.