DeMares Jewelers, Vallejo CA
DeMares Jewelers, located at 3555 Sonoma Blvd #10, Vallejo, CA 94590, is a prominent jewelry store serving Napa and Solano Counties since 1971. The establishment is family-owned and operated, with Bill and Janice Mares known for their commitment to quality, value, and customer service. DeMares specializes in custom engagement rings, offering a range of services including fine jewelry and watch repair. The store is well-regarded for its professional personal service and exceptional craftsmanship, and their knowledgeable staff ensures that every customer feels valued.
For those interested in engagement ring creation, DeMares offers a wide selection and customization options, helping clients find unique designs that reflect their personal style. The store operates by appointment on Tuesdays and is open Wednesday through Saturday, ensuring accessibility for those seeking assistance in selecting or designing their perfect ring.
Customer reviews indicate a mixed atmosphere regarding service. A total of 74 reviews were reviewed, revealing a blend of positive and negative sentiments.
Overall Sentiment from Online Customer Reviews:
- Positive: 62%
- Neutral: 20%
- Negative: 18%
Positive reviews highlight the friendly and accommodating atmosphere, with many customers praising the staff's attentiveness and guidance during the engagement ring selection process. However, negative feedback often points to issues with customer service consistency, with some reviewers expressing dissatisfaction with communication and follow-through.
**Opening Hours:**
- Tuesday: By Appointment Only
- Wednesday: 12 PM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed
- Monday: Closed
**Staff Members:**
- Bill Mares
- Janice Mares
Best Review: A customer appreciated the dedication and warmth from the staff, noting that Bill and Janice Mares, along with their team, made finding the perfect engagement ring an enjoyable experience, highlighting their extensive knowledge and friendly service.
Worst Review: A customer expressed frustration over perceived incompetence in jewelry repairs and insufficient customer service, stating a lack of responsiveness and dissatisfaction with the handling of their repair experience.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
