D'Errico Jewelry is a family-owned business located at 509 Central Park Ave, Scarsdale, NY 10583, and specializes in custom engagement rings and wedding bands, jewelry repairs, and appraisals. The store prides itself on its ability to create personalized jewelry pieces while allowing clients to be involved in the design process. The staff, including owner Sal D'Errico, is known for their exceptional customer service, providing a warm atmosphere where clients feel valued. They are equipped to perform most repairs and custom work in-house, allowing customers to watch their pieces come to life.
Operating hours are as follows:
- Monday: Closed
- Tuesday: 1:00 PM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 11:00 AM - 5:00 PM
Phone: (914) 722-1940
Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%
The majority of feedback indicates that customers appreciate the knowledgeable staff and the ability to watch repairs and customizations in progress. However, some concerns have been raised regarding customer service experiences during busy periods.
Best Review:
A customer praised D'Errico Jewelry for their outstanding service, highlighting how Sal took the time to educate them about diamond qualities and guide them through the custom engagement ring design process, making it a memorable experience.
Worst Review:
Another customer expressed disappointment over a poor experience involving a jewelry repair that took too long and was not handled to their satisfaction. They noted unprofessionalism, which negatively impacted their view of the store.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 75%
Total Customer Feedback Reviewed: 652
Store Phone Number: 9147221940