Kay Jewelers Capital City Mall, Camp Hill, PA
Kay Jewelers, located at 3538 Capital City Mall Dr., Unit 40, Camp Hill, PA 17011-7010, is a renowned destination for engagement ring creation and exceptional customer service in Cumberland County. The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. Customers can reach them at (717) 975-0701.
With a solid total of 189 reviews, Kay Jewelers has cultivated a reputation built on both praise and critique. Positive feedback highlights the attentive staff, such as Chireese, who is frequently commended for her exceptional service and patience in helping clients choose the perfect engagement ring. Many customers appreciate the knowledgeable approach taken during the selection process, reinforcing the store's commitment to creating beautiful pieces tailored to individual preferences.
Conversely, some reviews reflect dissatisfaction, mainly regarding customer service inconsistencies and issues with repairs or return experiences. Complaints include accounts of less-than-satisfactory responses from staff during follow-up interactions, leading to frustration among clients who expected more support.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%
Best Review:
Bryan shared his admiration for Kay Jewelers, highlighting that he has never had a bad experience with any location. He noted the dedication of the employees to providing personalized service that goes above and beyond, making it a top recommendation for anyone seeking jewelry.
Worst Review:
Elena expressed frustration regarding the customer service experience, citing a lack of professionalism from staff during her visit. She highlighted that despite the beautiful jewelry, her experience was less than satisfying because of the team's approach.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
**Staff Members:**
- Chireese
