Steven Di Franco, Willoughby, OH

Steven DiFranco Jewelers, located at 5900 SOM Center Rd, Suite 17, Willoughby, OH 44094, is a well-reviewed jewelry store specializing in engagement ring creation and exceptional customer service. With services that include custom jewelry designs, jewelry repairs, diamond appraisals, and a broad selection of engagement rings and wedding bands, this store has garnered a positive reputation in Lake County.

The reviews compiled, totaling 89, reflect a generally favorable sentiment regarding the jeweler's extensive inventory and professional service. Customers frequently mention the welcoming atmosphere and the knowledge of the staff. While many patrons highlight the owner’s commitment to customer satisfaction, there are isolated instances of negative feedback, particularly relating to communication regarding appraisals.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlights from the reviews showcase an impressive consensus on the staff’s friendliness, with numerous clients noting how every visit is handled with care. However, there are criticisms pertaining to customer service in specific situations, particularly around communication regarding appraisal services.

Best Review:
Liz commends Steven DiFranco Jewelers for its honest service and great pricing. She appreciates the warm environment, stating that she consistently receives excellent service, regardless of who is assisting her.

Worst Review:
Beth expresses disappointment in her experience when seeking an appraisal and repair for her vintage engagement ring. She found the communication to be lacking, as she was informed after arriving that appraisals were not being accepted until January, which she felt could have been communicated beforehand.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Opening Hours |
|-------------------------|
| Monday: Closed |
| Tuesday: 10:00 AM - 6:00 PM |
| Wednesday: 10:00 AM - 6:00 PM |
| Thursday: 10:00 AM - 8:00 PM |
| Friday: 10:00 AM - 6:00 PM |
| Saturday: 10:00 AM - 5:00 PM |
| Sunday: Closed |

Staff members mentioned include Steven DiFranco.