W. Brown Custom Jewelry & Design in Willoughby, Ohio is a distinguished jeweler specializing in creating custom engagement rings and providing comprehensive jewelry repair services. Located at 4090 Erie St, Willoughby, OH 44094, the store is known for its commitment to quality craftsmanship and personalized customer service. Operated by Bill, the owner, the team puts significant emphasis on understanding client needs, ensuring both creativity and professionalism in their work.

The store is open for business as follows:
- Monday: Closed
- Tuesday: By Appointment Only
- Wednesday: 10 AM - 6 PM
- Thursday: 11 AM - 7 PM
- Friday: 10 AM - 5 PM
- Saturday: 11 AM - 4 PM
- Sunday: Closed

With a total of 30 reviews examined, the overall sentiment from online customer reviews indicates a highly positive atmosphere, with approximately 80% of the reviews reflecting favorable opinions, 10% neutral feedback, and 10% negative sentiments.

Customers frequently highlight the craftsmanship and personalized service at W. Brown Custom Jewelry & Design, praising the friendly and knowledgeable staff. However, some reviews express concern about pricing and service delivery timelines, with one customer noting an unexpected surcharge for expedited service.

Best Review: A customer named Makayla commended the staff for their helpfulness and creativity, particularly in designing matching earrings for her grandmother's bracelet, showcasing the shop's ability to cater to unique customer requests.

Worst Review: A reviewer named Kitty criticized the establishment for what they felt was overcharging for express ring resizing services, leading to a perception of poor value for money.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
- Monday: Closed
- Tuesday: By Appointment Only
- Wednesday: 10 AM - 6 PM
- Thursday: 11 AM - 7 PM
- Friday: 10 AM - 5 PM
- Saturday: 11 AM - 4 PM
- Sunday: Closed

**Staff:**
- Bill (Owner)