Diamond Brokers of Los Altos is a renowned jeweler located in Los Altos, California, specializing in the creation of exquisite engagement rings. This family-owned business has been serving the Bay Area since 1976, offering a wide array of custom jewelry services, including diamond acquisition, appraisal, repair, and maintenance. The expert staff, led by owner Garo Oustayan, provides personalized consultations, ensuring clients find the perfect ring to reflect their unique style and budget.

With a total of 94 reviews, the feedback is predominantly positive, highlighting the exceptional customer service and craftsmanship experienced at the store. Customers praise the attentive staff who take the time to educate clients on diamonds and help design custom pieces tailored to individual preferences. The shop's expertise in creating stunning engagement rings has made it a favorite among couples in the area.

However, a few negative reviews point to concerns regarding communication and wait times for custom orders, underscoring the importance of setting realistic expectations.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Operating Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

**Staff Members:**
- Garo Oustayan

Best Review:
One customer shared appreciation for the staff's caring and patient approach, particularly emphasizing how they educated him about diamonds while helping him design the perfect engagement ring.

Worst Review:
A customer expressed frustration regarding delays and communication issues during the custom ring process, feeling that the extended wait time affected their overall experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.