Diamonds Direct, located at 4500 W. 119th Street, Leawood, KS 66209, is a premier jewelry store specializing in the creation of exceptional engagement rings. With a strong focus on customer service, the knowledgeable team, including experts like Elle and Enrique, guides clients through the intricate process of selecting the perfect diamond and designing a custom ring to suit individual tastes and budgets. They offer a risk-free shopping environment backed by a comprehensive warranty and a lifetime upgrade option, ensuring a customer-centric experience in Johnson County.

With a total of 1,039 reviews, Diamonds Direct has garnered a positive reputation among customers for its wide selection of high-quality diamonds and personalized service, while a few negative sentiments have arisen regarding pricing transparency and product authenticity.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
A customer praised Diamonds Direct for the exceptional service provided by Elle and Enrique, noting their patience and guidance in creating a beautiful engagement ring that fit perfectly within budget.

Worst Review:
Another customer expressed dissatisfaction with a negative experience, claiming that a diamond in a purchased ring turned out to be a fake, despite assurances from the staff to the contrary.

**Hours of Operation:**
- Monday - Friday: 10am - 7pm
- Saturday: 10am - 6pm
- Sunday: Closed

Staff Members:
- Elle
- Enrique

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.