Helzberg Diamonds is a reputable jeweler located at 5270 W. 119th Street, Leawood, KS 66209, within Johnson County. Known for its exquisite engagement ring creation and comprehensive customer service, the store specializes in ethically sourced diamonds and offers a range of customizable options tailored to individual preferences. The knowledgeable staff, including named associates such as Andy and Susan, are highly regarded for their guidance throughout the selection process.

Customer feedback reflects a blend of experiences with this location. Positive reviews express appreciation for the attentive and friendly assistance provided by staff, making the process of selecting the perfect engagement ring enjoyable. Customers have noted the welcoming atmosphere and professionalism seen among employees, contributing to a positive shopping experience.

Conversely, some negative reviews highlight issues related to customer service, including perceived rudeness and unprofessional interactions. These concerns often relate to miscommunication regarding product warranties and repairs, suggesting an inconsistency that some customers found frustrating.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Highlight Reviews:
Best Review: A customer praised the great staff for their welcoming nature and attentive service, making the engagement ring selection process both enjoyable and stress-free.
Worst Review: Another customer expressed dissatisfaction with the service received during a ring resizing, criticizing the staff for being unprofessional and inadequate in addressing their needs.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

| Day | Hours |
|-----------|---------------------------|
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 11:00 AM - 7:00 PM |
| Saturday | 11:00 AM - 7:00 PM |
| Sunday | 12:00 PM - 5:00 PM |

Staff Members mentioned:
- Andy
- Susan