Dunkin's Diamonds specializes in creating exquisite engagement rings with a strong emphasis on exceptional customer service. Located at 2015 Schorrway Dr NW, Lancaster, OH 43130, the store operates in Fairfield County and offers various services such as diamond jewelry repairs, complimentary jewelry cleaning, custom jewelry design, and virtual or in-store appointments. The knowledgeable staff, including notable team members like Keith and Carla, are dedicated to ensuring customers receive personalized attention throughout the engagement ring selection or custom creation process.

The reviews analyzed for Dunkin's Diamonds total 369, reflecting diverse customer experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%

Positive reviews highlight the store's friendly atmosphere, fair pricing, knowledgeable staff, quick service, and a great selection of engagement rings. Customers appreciate the personalized guidance provided during their shopping experience.

However, some negative feedback includes issues regarding product quality and customer service experiences that felt overly aggressive or pushy from management.

Best Review:
Courtney praised the amazing service at Dunkin's Diamonds, noting that she had a previous engagement ring resized at another company but found Dunkin's to be not only more affordable but also much friendlier, receiving her ring back faster than expected.

Worst Review:
Arthur expressed disappointment with the unexpected quality of jewelry purchased, stating that a ring purchased had stones fall out repeatedly and that he faced difficulties when trying to return the damaged item.

Operating Hours:
- Monday to Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: 12:00 PM - 6:00 PM

Staff Members:
- Keith
- Carla

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.