Elan Fine Jewelry, located at 350 Railroad Ave, Danville, CA 94526, is a notable jeweler specializing in the creation of engagement rings. Known for its customized jewelry design services, the store offers a wide range of services including jewelry and watch repairs, detailed appraisals, and a selection of loose diamonds and gems. The experienced staff, including owners Raj and Bittum Narula, strive to provide exceptional customer service, forging a friendly, familial atmosphere where clients feel cared for throughout the engagement ring creation process.
According to an analysis of 31 customer reviews, the general sentiment toward Elan Fine Jewelry is predominantly positive. Customers appreciate the personalized service and high-quality craftsmanship of their engagement rings, often highlighting the patience and knowledge of the staff. However, some negative reviews pointed out concerns regarding customer service experiences, particularly in relation to repairs and communication.
Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%
**Best Review:** A customer praised Bittum for her exceptional guidance and design expertise in crafting a beautiful engagement ring, noting a positive, supportive experience throughout the process.
**Worst Review:** Another customer expressed disappointment with the service received during a jewelry repair, citing poor communication and overall dissatisfaction with the experience.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
**Opening Hours:**
| Day | Hours |
|-----------|----------------------|
| Monday | 10:00 AM - 4:30 PM |
| Tuesday | 10:00 AM - 4:30 PM |
| Wednesday | 10:00 AM - 4:30 PM |
| Thursday | 10:00 AM - 4:30 PM |
| Friday | 10:00 AM - 4:30 PM |
| Saturday | 10:00 AM - 4:30 PM |
| Sunday | Closed |
Staff Members: Raj Narula, Bittum Narula
Positivity Score: 80%
Total Customer Feedback Reviewed: 31
Store Phone Number: 9258373191