Pattivs Fine Jewelry is a family-owned jewelry store located at 115 B Railroad Avenue, Danville, CA 94526, specializing in engagement ring creation and custom jewelry design. The store provides a wide selection of high-quality diamonds and unique settings at wholesale prices to the public, significantly lower than traditional retailers. The knowledgeable staff, including co-owners Mark and Pat Fernwood, are recognized for their expertise and personalized service in helping customers find the perfect engagement ring. With over three decades of experience, they focus on understanding clients’ needs and preferences, often creating custom designs based on personal specifications.
Operating hours are as follows:
- Tuesday: 11:30 AM - 4:30 PM
- Wednesday: 11:30 AM - 4:30 PM
- Thursday: 11:30 AM - 4:30 PM
- Friday: 11:30 AM - 4:30 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
- Monday: Closed
The overall sentiment from online customer reviews indicates a mixed reception. From a total of 13 reviews, approximately 61% are positive, 23% are neutral, and 15% are negative.
Best Review: A customer named Henry praised the staff's professionalism, highlighting their helpfulness during a ring reset, which was completed quickly and at a reasonable rate.
Worst Review: A review from Sheryl mentioned a serious issue regarding a perceived switch of a valuable diamond with a lesser quality stone, describing an unpleasant interaction with the store owner.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Staff members: Mark Fernwood, Pat Fernwood.
Positivity Score: 72.5%
Total Customer Feedback Reviewed: 13
Store Phone Number: 9258313874