E.M. Smith Family Jewelers, located at 62 N Paint St, Chillicothe, OH 45601, has earned a strong reputation as a trusted jeweler in Ross County. With a focus on engagement ring creation, they offer a variety of services including custom design, jewelry repair, appraisals, and the buying of gold. The store is renowned for its exceptional customer service and a welcoming atmosphere provided by a knowledgeable staff, including well-regarded employees like Mary Ann and Linda. Their long family tradition in jewelry dates back to 1948, ensuring a commitment to quality and service.

Operating hours are as follows:
- Monday to Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

Overall Sentiment from Online Customer Reviews:
Based on the analysis of 729 reviews, the sentiment is generally positive. The customers have expressed satisfaction with the quality of jewelry and the service received at the store. Positive sentiment is noted at approximately 85%, with neutral sentiments around 10%, and negative sentiments making up about 5%.

Best Review: Chris praised the attentive and patient service during the selection of a promise ring, highlighting Linda's excellent customer care that fostered a pleasant shopping experience.

Worst Review: John expressed frustration regarding a prolonged ordering process where communication could have been improved, resulting in a cancellation due to a lack of timely updates from the staff.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members:
- Mary Ann
- Linda