KAY Jewelers, located at 1075 Bridge St, Chillicothe, OH 45601, is a trusted name for engagement ring creation and jewelry services in Ross County. The store operates under the commitment of delivering quality and service, with phone inquiries handled at 740-779-6233. Customers can visit the store during the following hours:

| Day | Opening Hours |
|------------|------------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

The jeweler specializes in a variety of services, including custom engagement rings, jewelry maintenance, repair, and personalized orders. Many customers highlight the attentive and knowledgeable staff, who create a welcoming environment, particularly when assisting with significant purchases like engagement rings. Staff members have received accolades for their service, with multiple reviews praising their genuine support and advice.

However, some reviews reflect instances of slow service during peak times, which have been mentioned as a concern by a few patrons. Overall, the store maintains a positive reputation in the community.

Overall Sentiment from Online Customer Reviews:
Overall sentiment is highly favorable, with approximately 88% positive, 8% neutral, and 4% negative feedback based on 97 customer reviews.

Best Review:
Matthew appreciated the attentive and friendly service from Jessica K. and the entire staff, mentioning their helpfulness during his engagement ring purchase.

Worst Review:
A customer named Lauren expressed frustration over poor service, feeling overlooked by staff who attended to other shoppers before acknowledging her and her fiancé.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.