Family Jewels, located at 56 Green Street, Northampton, MA 01060, specializes in the creation and purchase of antique, vintage, and contemporary jewelry. Known for their focus on engagement rings, the store is operated by Richard J. Stone and his knowledgeable staff, who are regarded for their expertise and courteous service. Appointments are required for customers seeking to sell or create jewelry, ensuring personalized attention.

Reviews indicate a mixed atmosphere surrounding the store. With a total of 30 reviews analyzed, customers have noted both positive and negative experiences.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

Highlighting the sentiment, many customers appreciate the thorough service and knowledgeable staff, praising the honesty in transactions, especially regarding engagement rings. However, some clients have expressed dissatisfaction, noting feeling undervalued or as if offers were low-balled.

Best Review:
A customer named Barb recounted a positive experience where they were warmly greeted and received a fair valuation for jewelry items which exceeded expectations compared to other offers.

Worst Review:
A reviewer named Hugo warned others about feeling misled regarding the value of luxury items, stating that the store's offer was significantly lower than what they ultimately received elsewhere.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours**:
- By Appointment Only

**Staff Members**:
- Richard J. Stone