Rebekah Brooks Jewelry in Northampton MA
Rebekah Brooks Jewelry, located at 147 Main Street, Northampton, MA 01060, is a standout jeweler known for its expertise in creating bespoke engagement rings and fine jewelry. The store was established by Rebekah Brooks in 2007 and has earned a reputation for personalized service and handcrafted designs. The knowledgeable staff, educated by the Gemological Institute of America, are dedicated to helping clients design the perfect engagement ring while ensuring a positive and comfortable experience.
With a variety of services, including custom designs, personalized engravings, and the restoration of heirloom pieces, Rebekah Brooks Jewelry caters to the unique needs and preferences of each customer. The team's attention to detail and commitment to high-quality craftsmanship have garnered numerous positive reviews, highlighting the support and creativity offered throughout the ring selection and creation process.
Customer feedback showcases a balanced perspective on the jeweler's services. Reviews indicate a strong overall sentiment, with 75% positive, 15% neutral, and 10% negative experiences expressed across 93 reviews.
**Overall Sentiment from Online Customer Reviews:**
- Positive: 75%
- Neutral: 15%
- Negative: 10%
**Best Review:**
A customer praised the exceptional customer service and craftsmanship at Rebekah Brooks Jewelry, noting the team's ability to create unique and beautiful custom pieces while providing insightful information about their family heirloom diamond.
**Worst Review:**
A reviewer expressed dissatisfaction with the communication and customer service, highlighting a negative experience when attempting to retrieve a bracelet for repair and being unfavorably compared to a car repair scenario.
| **Opening Hours** |
|----------------------------|
| Monday: 10 AM - 6 PM |
| Tuesday: 10 AM - 6 PM |
| Wednesday: 10 AM - 6 PM |
| Thursday: 10 AM - 6 PM |
| Friday: 10 AM - 6 PM |
| Saturday: 10 AM - 7 PM |
| Sunday: 12 PM - 5 PM |
Staff members mentioned include Rebekah Brooks and her team of knowledgeable jewelers.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
