Mel's Diamond House, located at 2651 Grand Central Ave, Vienna, WV, is a delightful destination for anyone in search of a unique engagement ring. This family-owned jewelry store, well-regarded in Wood County, specializes in custom designs, repairs, and engraving, ensuring each piece crafted is as special as the love story it represents. The store operates from Tuesday to Saturday, 10 AM to 6 PM, and is closed on Sundays and Mondays.

The team, now led by Justin Shuman, who has a long-standing history with the store, is noted for its friendly and knowledgeable service. Reviewers appreciate how the staff genuinely listens to their needs and provides guidance through the entire creation process. Many customers highlight the welcoming atmosphere and the quality craftsmanship that Mel's is known for, earning a strong reputation for both quality and personal service.

Customer Sentiment: Approximately 80% of customers are highly satisfied with their experiences, while 10% have shared neutral impressions and another 10% have noted issues with service consistency.

Opening Hours:

Tuesday to Saturday: 10:00 AM – 6:00 PM
Sunday: Closed
Monday: Closed

Best Review: Cassie praised the wonderful experience and craftsmanship, stating that she couldn't imagine her engagement ring being made anywhere else.

Worst Review: Richard expressed disappointment with the limited inventory during his visit, feeling it fell short of his expectations.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.