Kay Jewelers Grand Central Mall, Vienna WV

KAY Jewelers in Vienna, WV, located at 250 Grand Central Mall, Ste. 250, is a jewelry store specializing in engagement ring creation and a variety of other jewelry services. With a phone number of (304) 485-3856, this store offers an impressive selection of engagement rings, wedding rings, diamond upgrades, and personalized jewelry. KAY Jewelers is known for its exceptional customer service, with staff often commended for their helpfulness and expertise in guiding customers through the engagement ring selection process.

The store operates in Wood County and is appreciated for providing a pleasant shopping experience, with an emphasis on quality and customer satisfaction. However, some customers have reported dissatisfaction regarding pricing for services and certain interactions with staff, reflecting mixed experiences.

Overall sentiment from online customer reviews:
- Positive: 65%
- Neutral: 20%
- Negative: 15%

The store has received a total of 61 reviews.

Best Review: A customer named RADAR expressed satisfaction with their purchases and the staff's service, highlighting a positive overall experience.

Worst Review: Pamela shared a disappointing story about the handling of her family heirloom ring, noting that it was returned damaged and not sized correctly, leading to significant frustration.

Opening Hours:
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM

Staff Members:
- Alisha Hershman
- Bri King
- Rachael
- Allison

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.