Frank's & Sons Jewelry, located at 6005 Fairmont Parkway, Suite L, Pasadena, TX 77505, has been serving the community since 1933, specializing in custom engagement rings and various jewelry design services. Known for their commitment to customer service and craftsmanship, this family-owned business offers personalized care for all jewelry needs, from bespoke engagement rings to comprehensive repair services. Customers have praised the knowledgeable staff for their helpfulness and expertise in creating unique pieces tailored to individual preferences, ensuring that sentimental items can be truly one-of-a-kind. The jewelry store has amassed a total of 207 reviews.

However, it's vital to acknowledge a range of sentiments reflected in customer feedback.

**Overall Sentiment from Online Customer Reviews:**
- Positive: 72%
- Neutral: 20%
- Negative: 8%

Positive reviews highlight the attentive and caring service received, with customers appreciating the craftsmanship and attention to detail, particularly in custom designs. Many have expressed satisfaction with the store's ability to create stunning engagement rings and provide fair pricing for a range of jewelry services.

In contrast, negative reviews mention issues such as frustrating communication and subpar repair experiences, indicating the potential for inconsistency in service quality. Some customers reported dissatisfaction with sizing adjustments and customer interactions that did not meet their expectations.

**Best Review:** Jason noted the great atmosphere and fine jewelry available, highlighting the exceptional service that made for a positive experience.

**Worst Review:** Pamela expressed disappointment over the sizing of custom rings, stating that the experience was poorly handled without an apology when the items were picked up.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**

| Day | Hours |
|-----------|---------------------|
| Monday | 9:00 AM - 6:00 PM |
| Tuesday | 9:00 AM - 6:00 PM |
| Wednesday | 9:00 AM - 6:00 PM |
| Thursday | 9:00 AM - 6:00 PM |
| Friday | 9:00 AM - 6:00 PM |
| Saturday | 9:00 AM - 4:00 PM |
| Sunday | Closed |

**Staff Members Mentioned:** Donny, owner.