Zales Jewelers is a well-established jewelry store located in Pasadena, TX, offering a diverse selection of engagement rings and other fine jewelry. They are known for their extensive collection and services related to engagement ring creation, allowing customers to choose from a variety of diamond options and settings to craft the perfect symbol of love. The staff is reported to provide great customer service, with many customers highlighting the pleasant and approachable nature of the sales associates.

However, there are also notable criticisms regarding customer experience, particularly with the repair and resizing services, which have been described as lacking in quality and timeliness. One customer recounted repeated issues with their ring repairs, expressing dissatisfaction with both the service and the outcome.

The store operates out of Harris County and is conveniently located at 352 Pasadena Town Square Mall, Pasadena, TX 77506. The phone number to reach them is (713) 475-1411.

**Overall Sentiment from Online Customer Reviews:**
Positive: 70%
Neutral: 10%
Negative: 20%

**Best Review:** Freddy Hung praised the staff for exceptional customer service and a wide selection of jewelry at good prices.

**Worst Review:** Jessica C. expressed frustration over multiple issues with repairs, citing long wait times and unsatisfactory handling of her engagement ring.

**Opening Hours:**
- Monday: 11 AM - 6 PM
- Tuesday: 11 AM - 6 PM
- Wednesday: 11 AM - 6 PM
- Thursday: 11 AM - 6 PM
- Friday: 11 AM - 7 PM
- Saturday: 10 AM - 6 PM
- Sunday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*