Franz Jewelers, Northbrook, IL

Franz Jewelers, located at 1220 Meadow Rd, Northbrook, IL 60062, is a family-owned jewelry store established in 1966. Known for its exceptional engagement ring creation services, the jeweler recently celebrated over 50 years of quality service. Customers have highly praised the friendly and knowledgeable staff, including the founders Franz and Frank Pintz, who bring extensive experience in jewelry design and repair.

The store specializes in fine and fashion jewelry, offering bespoke engagement rings, bridal accessories, and comprehensive repair services. Clients commend the store for its fair pricing and attention to detail, especially in custom ring design, with many positive testimonials highlighting the craftsmanship and personalized service.

However, some reviews mention issues with watch repairs and customer service experiences that left a few customers dissatisfied. Despite these concerns, the majority of customer feedback remains positive, particularly regarding the quality of jewelry and the welcoming atmosphere of the establishment.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

Opening Hours:
- Monday: Closed
- Tuesday: 10:00 AM – 5:00 PM
- Wednesday: 10:00 AM – 5:00 PM
- Thursday: 10:00 AM – 5:00 PM
- Friday: 10:00 AM – 5:00 PM
- Saturday: 10:00 AM – 3:00 PM
- Sunday: Closed

Staff members include:
- Franz Pintz
- Frank Pintz

Best Review:
A customer praised the engagement ring crafting service, stating the staff guided them through creating a unique piece while ensuring high-quality craftsmanship and excellent customer service.

Worst Review:
A customer expressed disappointment over a watch repair, claiming the service damaged their item further and led to an unprofessional interaction with staff.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.