Gaines Jewelry in Flint, Michigan is a well-established jeweler, noted for its engagement ring creation services and extensive collection of quality jewelry. Located at 3170 S Linden Rd, Flint, MI 48507, and reachable at (810) 230-2727, this family-owned business has been serving the community for decades, earning a reputation for excellent customer service and craftsmanship.

According to a total of 915 reviews examined, customers express high satisfaction with the engagement ring design process, appreciating the knowledgeable staff, including David Gaines, who guides clients through selecting and custom-designing their perfect ring. Clients highlight the store’s warm atmosphere and the staff's genuine care, making visitors feel valued. The team also offers on-site repairs, ensuring that all work is done with professionalism and attention to detail.

However, some negative feedback has been noted concerning customer service, specifically instances where customers felt overlooked during busy periods, leading them to seek service elsewhere.

Overall Sentiment from Online Customer Reviews:
Positive: 87%
Neutral: 10%
Negative: 3%

Best Review: Sara noted the friendly atmosphere and effective jewelry repairs at Gaines Jewelry, praising their quick turnaround and quality service.
Worst Review: Yolanda mentioned a disappointing experience with unacknowledged wait times during a busy day, which led her to choose a competitor instead.

**Operating Hours:**
Monday - Saturday: 9:30 AM - 5:30 PM
Sunday: Closed

Staff Members:
David Gaines
Michael Goulet
Fred Westervelt
Selina Gaines
Morgan Mireles

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*