Gems of La Costa, Carlsbad, CA

Gems of La Costa, located at 6985 El Camino Real Ste 107, Carlsbad, CA 92009, is a highly regarded jewelry store specializing in custom engagement ring creation and comprehensive jewelry services. With an impressive rating of 4.9 stars based on 292 reviews from various platforms, this family-owned business has built a strong reputation for quality craftsmanship and exceptional customer service.

Operated by master jeweler Chad Elliott and supported by a dedicated team including Rhonda Bell, Gems of La Costa offers a welcoming environment where clients can design unique engagement rings tailored to their preferences. Services include custom jewelry design, repairs for rings and other jewelry pieces, and cleaning services.

Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 5%
- Negative: 5%

Positive reviews frequently commend the friendly and knowledgeable staff, particularly highlighting Rhonda for her helpfulness in guiding customers through the engagement ring selection process as well as for accommodating and thoughtful service. Many customers appreciate the personal touch and the quality of the jewelry, noting their satisfaction with the final products.

Negative feedback mainly revolves around isolated instances of less-than-stellar customer service, with some customers reporting feeling ignored during their visits.

Best Review:
Maria praised the shop for its welcoming environment and attentive staff, mentioning how Rhonda was particularly helpful in making the engagement ring shopping experience enjoyable and stress-free.

Worst Review:
Todd expressed dissatisfaction with the service he received, stating that he felt ignored while browsing for a birthday gift, which left him frustrated and disappointed.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Store Hours:**
- Tuesday to Saturday: 10:00 AM - 5:30 PM
- Sunday and Monday: Closed

**Staff Members:**
- Chad Elliott
- Rhonda Bell