HomeStore LocatorCACarlsbadZales Jewelers - Westfield Carlsbad
55% Score | Zales Jewelers - Westfield Carlsbad Carlsbad CA

Zales Jewelers, located at 2525 El Camino Real, Ste. 147, Carlsbad, CA 92008-1204, is a jewelry store known for its offerings in engagement rings and fine jewelry. The store's contact number is (760) 438-8818. Operating within San Diego County, Zales presents a broad selection of engagement rings, wedding bands, and customers have the convenience of both in-store and online services, including custom jewelry creation and maintenance.

The store's staff, including associates like Viviana and Margo, have received mixed reviews. While many customers commend the staff for their knowledge and helpfulness, others reported frustrating experiences concerning customer service and communication. Positive feedback highlights attentive service during the engagement ring selection process, as many customers appreciate the ability to design and customize rings. However, negative reviews reference inefficiencies in service, especially regarding resizing and follow-up communications, leading to some dissatisfaction among patrons.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Best Review:
Haley commended the service at Zales for their attentiveness and professional approach, particularly praising an associate named Bruce, who was noted for his knowledge about jewelry and commitment to customer satisfaction.

Worst Review:
Rita expressed profound disappointment, describing a chaotic experience involving multiple management issues regarding the resizing of her engagement ring, leading to a lack of proper communication and service.

Operating Hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff Members Mentioned:
Viviana, Margo

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Positivity Score: 55%
Total Customer Feedback Reviewed: 248

Disclaimer:
 Willyou.net is an independent platform providing factual, publicly available information about jewelers. We are not affiliated with, endorsed by, or sponsored by the jeweler listed. Details are for informational purposes only; please verify directly with the jeweler before making decisions. Willyou.net is not responsible for transactions or services provided by the jeweler.
Read our full review of all Zales Jewelers locations here
Zales Jewelers - Westfield Carlsbad
Zales Jewelers - Westfield Carlsbad
55%
Positivity Score How We Built a Positivity Score You Can Rely On? Our positivity score reflects genuine customer sentiment by blending positive feedback and neutral experiences and considering negative insights for a balanced perspective you can trust.
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Zales Jewelers - Westfield Carlsbad
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