Zales Jewelers - Westfield Carlsbad Carlsbad CA

Zales Jewelers, located at 2525 El Camino Real, Ste. 147, Carlsbad, CA 92008-1204, is a jewelry store known for its offerings in engagement rings and fine jewelry. The store's contact number is (760) 438-8818. Operating within San Diego County, Zales presents a broad selection of engagement rings, wedding bands, and customers have the convenience of both in-store and online services, including custom jewelry creation and maintenance.

The store's staff, including associates like Viviana and Margo, have received mixed reviews. While many customers commend the staff for their knowledge and helpfulness, others reported frustrating experiences concerning customer service and communication. Positive feedback highlights attentive service during the engagement ring selection process, as many customers appreciate the ability to design and customize rings. However, negative reviews reference inefficiencies in service, especially regarding resizing and follow-up communications, leading to some dissatisfaction among patrons.

Overall Sentiment from Online Customer Reviews:
Positive: 45%
Neutral: 20%
Negative: 35%

Best Review:
Haley commended the service at Zales for their attentiveness and professional approach, particularly praising an associate named Bruce, who was noted for his knowledge about jewelry and commitment to customer satisfaction.

Worst Review:
Rita expressed profound disappointment, describing a chaotic experience involving multiple management issues regarding the resizing of her engagement ring, leading to a lack of proper communication and service.

Operating Hours:
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM

Staff Members Mentioned:
Viviana, Margo

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.