Germani's Jewelry & Catholic Gift Store, located at 39 North Mercer Street, New Castle, PA, has established itself as a trusted destination for engagement ring creation and exceptional service. With over 74 years in the jewelry business, this family-owned store is currently operated by Kimberly Cioffi and her husband Joseph Cioffi. The shop offers an extensive range of beautiful jewelry and specializes in personalized engagement rings, where customers can collaborate with the knowledgeable staff to create custom designs tailored to their preferences. They handle all repairs and ring sizing on-site, ensuring a quality experience.
With 44 reviews analyzed, online customer feedback reflects a largely positive sentiment regarding the store's offerings and services.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Highlighting the positive aspects, customers frequently commend the friendly and accommodating staff, noting the excellent quality of the engagement rings and the personal attention to custom orders. Conversely, some customers have raised concerns about specific experiences related to ring repairs, although these instances are minimal.
Best Review:
Carl praised Germani's Jewelry for their accommodating store hours and the quality of the service he received while repairing a diamond ring. He highlighted how impressed he was with the attentive service during his visit.
Worst Review:
Jada expressed disappointment when a replacement diamond fell out of her ring shortly after service. She mentioned that the same-day pickup led to this issue, which left her dissatisfied.
Operating hours are as follows:
- Monday: Closed
- Tuesday: 10 AM - 5 PM
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 9 AM - 2 PM
- Sunday: Closed
Staff members include Kimberly Cioffi and Joseph Cioffi.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 44