King's Jewelry, located at 2513 West State Street, New Castle, PA 16101, is renowned for its exceptional engagement ring creation and attentive service. With over 574 reviews covering a wide range of experiences, this family-owned jeweler has built a reputation for quality and customer satisfaction over the past century. The store specializes in diamond jewelry, offering a diverse selection of engagement rings that cater to various tastes and budgets.

Customers commend the supportive staff, including manager Bob Kalafut, for their professionalism and knowledge. Many reviews highlight the staff's willingness to assist in selecting the perfect engagement ring, underscoring their expertise in the engagement ring process. However, some negative reviews point to concerns regarding customer service experiences, describing interactions that felt dismissive or unprofessional.

King's Jewelry operates in Lawrence County and provides a variety of services, including:

- Engagement ring creation
- Jewelry repair
- Watch services
- Custom design
- Financing options

Operating Hours:
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 6 PM
- Thursday: 10 AM - 6 PM
- Friday: 10 AM - 6 PM
- Saturday: 10 AM - 6 PM
- Sunday: Closed
- Monday: 10 AM - 6 PM

Overall Sentiment from Online Customer Reviews:
The sentiment is largely positive, with approximately 65% of reviews expressing satisfaction with their experience, while 25% remained neutral and 10% were negative primarily stemming from customer service complaints.

Best Review:
A customer shared that King's Jewelry offers an impressive selection of engagement rings and that the staff provides excellent assistance in finding the right piece for any occasion, noting the friendly atmosphere and helpful service.

Worst Review:
One reviewer expressed frustration over their experience with the manager, feeling accused of not genuinely considering a purchase and describing a condescending tone toward their engagement ring selection process, which detracted from their overall impression of the store.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff Members Mentioned: Bob Kalafut