Gilbert's Jewelers, located at 1370 Pleasant St, Fall River, MA 02723, is a well-regarded family-owned jewelry store known for its exceptional engagement ring creation and repair services. With a strong reputation built over years of service, the team, including knowledgeable staff members David, Connie, and Gil Jr., provides personalized attention to every client. The store's craftsmanship is particularly highlighted in engagement ring customization, catering to clients looking for unique, high-quality options. Customers appreciate the welcoming atmosphere and the dedicated service that reflects the family-owned spirit.
Operating hours are as follows:
- Wednesday: Closed
- Thursday: 9:30 AM – 5:00 PM
- Friday: 9:30 AM – 5:00 PM
- Saturday: 9:30 AM – 5:00 PM
- Sunday: Closed
- Monday: 9:30 AM – 5:00 PM
- Tuesday: 9:30 AM – 5:00 PM
The store has garnered a total of 83 reviews, showcasing a mixed response from customers.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 15%
Negative: 10%
Positive reviews often highlight friendly staff, excellent craftsmanship, and the ability to create custom engagement rings, making it a top choice for many couples. Conversely, negative feedback includes isolated incidents regarding perceived dishonesty and issues with returned items, which affected the overall reputation for a small fraction of customers.
Best Review:
A customer praised the store for its quick and knowledgeable service, emphasizing the friendly demeanor of the staff and impressive inventory available, which made them highly recommend Gilbert's Jewelers.
Worst Review:
One reviewer expressed deep dissatisfaction due to a missing valuable heirloom necklace they believed was mishandled during a repair, describing their experience as dishonest and upsetting.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members mentioned include:
- David
- Connie
- Gil Jr.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 83
Store Phone Number: 5086786747