Gilden's Jewelers, located at 55 Whitney Avenue, New Haven, CT 06510, is a renowned family-owned business with over 70 years of experience in crafting exquisite jewelry, specifically specializing in engagement rings. The store offers a full range of services, including jewelry and watch repairs, appraisals, pearl and bead restringing, and watch battery replacements. Customers appreciate the friendly and professional staff, who are known for their helpfulness in guiding clients through the engagement ring selection process.

Reviews covered a total of 38 entries, reflecting varied customer experiences. Many positive reviews commend the quality of the rings and the attentive service provided by the staff. However, some negative feedback highlights instances of poor customer service and issues with product quality.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

**Highlight Reviews:**
Best Review: A customer praised Gilden's for its exceptional service and the beautiful engagement ring that was created, expressing gratitude for the friendliness and reliability of the staff throughout the process.

Worst Review: One customer expressed dissatisfaction, detailing frustrations with poor craftsmanship on a ring repair and noting complications with customer service that left them feeling unheard and unsupported.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Day | Hours |
|-----------|--------------------|
| Monday | 10:00 AM - 4:30 PM |
| Tuesday | 10:00 AM - 4:30 PM |
| Wednesday | 10:00 AM - 4:30 PM |
| Thursday | 10:00 AM - 4:30 PM |
| Friday | 10:00 AM - 4:30 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |

Staff members mentioned include Jeff and Mike.