Simpson, Derek-Goldsmith, New Haven, CT

Derek Simpson Goldsmith, located at 1094 Chapel St, New Haven, CT, has been a cherished jewelry establishment since 1971. Known for its unique and handcrafted designs, the store specializes in custom engagement rings and wedding bands, allowing clients to work closely with skilled artisans to create their perfect piece. With over 52 years of experience, Derek Simpson and his team, including manager Gene Dostie, are praised for their exceptional customer service and attention to detail in jewelry design, making the ring creation process both enjoyable and rewarding.

The store's staff is often highlighted for their warm, welcoming demeanor, guiding clients through the intricacies of selecting stones and designing settings tailored to individual tastes. The team's commitment to quality craftsmanship is apparent, as many clients remark on the durable and beautifully made pieces they receive.

However, some reviews indicate areas for improvement, such as the exchange policy and responsiveness to certain customer needs. While many find the service exemplary, a few have experienced delays or issues with resize estimates.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlight Reviews:
Best Review: A customer praised the exceptional service provided by Derek and Gene, noting their collaborative approach in helping to design a custom engagement ring that met all of their specific desires and preferences.
Worst Review: A customer expressed disappointment regarding the resizing of their antique ring, stating that the work done was not satisfactory, which detracted from their overall experience.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Wednesday: 11:00 AM - 4:30 PM
- Thursday: 11:00 AM - 4:30 PM
- Friday: 11:00 AM - 4:30 PM
- Saturday: 11:00 AM - 4:30 PM
- Sunday: Closed
- Monday: Closed
- Tuesday: 11:00 AM - 4:30 PM

Staff Members:
- Derek Simpson
- Gene Dostie