Gold and Diamonds Direct Alcoa TN
Phillips Jewelry is a reputable jeweler located in Alcoa, Tennessee, with a rich history of over 65 years serving the East Tennessee area. The store is known for its exceptional engagement ring creation services, offering a wide selection of custom pieces, including remounting, antique and estate jewelry, as well as repairing services. The staff, including well-regarded members like Robbie and Larry, are praised for their knowledge and commitment to customer satisfaction, consistently going above and beyond to ensure clients find the perfect piece.
Address: 285 S Calderwood St, Alcoa, TN 37701
Phone: (865) 983-3334
Operating Hours:
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 5:30 PM |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 3:00 PM |
| Sunday | Closed |
Overall Sentiment from Online Customer Reviews:
The overall sentiment from the customer reviews is overwhelmingly positive. Out of 111 reviews analyzed, approximately 92% reflect a positive experience, 6% remain neutral, and 2% express negative sentiments.
Highlights include interactions that emphasize the store's reputation for quality craftsmanship and customer service. Many clients recognize the team for their honesty and helpfulness during the engagement ring selection process, often mentioning the warm, welcoming atmosphere. However, a small number of reports indicated dissatisfaction with product selection or service wait times, leading to a couple of less favorable experiences.
Best Review:
A customer praised Phillips Jewelry for being a third-generation jeweler where their family has consistently found quality engagement rings and exceptional repairs. This relationship-based approach lends itself to a loyal customer base appreciating the personalized service.
Worst Review:
Another customer remarked on a less than satisfactory experience with product availability, noting that although they were initially excited to explore options, they left disappointed due to a limited selection and lack of attentive service during their visit.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff Members Mentioned: Robbie, Larry
