The Gold, Silver & Diamond Store, located at 2360 Corning Road, Elmira Heights, NY 14903, is a well-established family-owned jewelry business with over 25 years of experience. This jeweler specializes in engagement ring creation and offers a range of related services including custom designs, repairs, and buying and selling of gold and silver. The shop is known for its exceptional customer service, with staff members often mentioned for their friendliness and expertise. Customers appreciate the personal touch provided by the staff and the owner, creating a welcoming atmosphere that makes the ring shopping experience enjoyable.

Operating hours are as follows:
- Tuesday: 10:00 AM – 5:30 PM
- Wednesday: 10:00 AM – 5:30 PM
- Thursday: 10:00 AM – 5:30 PM
- Friday: 10:00 AM – 5:30 PM
- Saturday: 10:00 AM – 2:30 PM
- Sunday: Closed
- Monday: Closed

Overall sentiment from online customer reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

The majority of the over 140 reviews highlight the store's commitment to quality and customer satisfaction. Positive feedback frequently emphasizes the outstanding service received from the knowledgeable staff, making for memorable and stress-free experiences when creating custom engagement rings. However, some negative reviews point to isolated experiences of miscommunication or unavailability during busy times.

Best Review: A customer praised the family-friendly atmosphere and the willingness of the staff to go above and beyond to meet customer needs, highlighting their consistent fair pricing on both purchases and sales.

Worst Review: One reviewer expressed disappointment with a perceived lack of customer service over the phone, reporting rudeness when seeking assistance regarding a potential large purchase, suggesting the store was too busy to provide adequate support.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Staff mentioned:
- Don
- Andy
- Don's Mom