Pritchard's Jewelry Design and Repair, located at 212 E 14th St, Elmira Heights, NY 14903, is a notable option for those seeking custom engagement ring creation and jewelry repair services. With a phone number of (607) 734-9212, this family-owned business has garnered attention for its wide inventory and in-house repairs, making it a favorite among locals in Chemung County.

The shop operates with a focus on personalized service, allowing clients to design unique engagement rings and perform various repairs, especially for watches. Customer feedback indicates that many appreciate the skilled craftsmanship, with a majority of buyers being satisfied with their jewelry purchases.

However, some reviews highlight challenges with customer service, specifically regarding response times; a few customers experienced delayed communication while trying to reach the store.

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 20%
Negative: 10%

Highlights from reviews include praise for the quality of engagement rings created by the staff, while a notable criticism pertains to the lack of prompt responses during phone inquiries.

Best Review: Stephanie noted that the engagement ring created was exactly what she wanted, indicating the helpfulness of the staff during the selection process.

Worst Review: A customer named MellyMel mentioned difficulties in getting through on their phone over a week-long period, expressing frustration with the responsiveness of the business.

Operating Hours:
- Monday: 10:30 AM - 5:30 PM
- Tuesday: 10:30 AM - 5:30 PM
- Wednesday: 10:30 AM - 5:30 PM
- Thursday: 10:30 AM - 5:30 PM
- Friday: 10:30 AM - 5:30 PM
- Saturday: Closed
- Sunday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.