Gold Zone, located at 227 Main St, Norwalk, CT 06851, is a prominent jewelry store specializing in engagement ring creation and personalized jewelry services. With a strong reputation in the area, the jeweler is known for providing quality service and a wide selection of designer and custom jewelry. Customers have highlighted the professionalism and customer service of the staff, particularly mentioning Chris, who is often praised for his expertise and attentive service.

The store operates in Fairfield County and offers a range of services including jewelry repair and buying gold, platinum, and silver. Gold Zone has garnered a mix of positive and negative reviews from customers, reflecting varying experiences with their services.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

The feedback indicates a general appreciation for the quality of service, though some customers experienced issues with transactions that affected their overall satisfaction.

Best Review:
A customer named Melissa expressed appreciation for the straightforward and honest dealings at the store, noting good pricing and efficient service.

Worst Review:
Harry reported an unpleasant experience regarding a payment issue with a check that had insufficient funds. He mentioned a lack of response from the store regarding reimbursement for the bank fee incurred.

**Opening Hours:**
- Monday: 10:00 AM – 6:00 PM
- Tuesday: 10:00 AM – 6:00 PM
- Wednesday: 10:00 AM – 6:00 PM
- Thursday: 10:00 AM – 7:00 PM
- Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 5:00 PM
- Sunday: Closed

Staff:
- Chris (specific staff member mentioned)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.