Kay Jewelers, located at 100 N Water St., Ste. 3125, Norwalk, CT 06854, offers an exceptional experience in engagement ring creation and jewelry services. The store operates in Fairfield County and is open seven days a week, providing convenient hours for customers. The dedicated staff, including standout team members such as Anna and Maddie, are recognized for their helpfulness and expertise, ensuring a supportive environment for customers selecting or designing their perfect engagement rings. The jeweler provides various services, including custom and special orders, maintenance and repair, and diamond upgrades, supporting clients in their journey to find the ideal piece.

The store has garnered a total of 59 reviews, showcasing a generally positive sentiment from customers. Some patrons commend the attentive service and high-quality jewelry, highlighting the knowledgeable staff who go above and beyond in assisting customers. However, there have been some criticisms regarding store experiences, particularly around parking policies and mall hours that might limit shopping accessibility.

Overall Sentiment from Online Customer Reviews:
- Positive: 82%
- Neutral: 12%
- Negative: 6%

**Opening Hours:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Staff Members Mentioned:**
- Anna
- Maddie

Best Review:
Victor appreciated the high-quality jewelry and praised Anna for going above and beyond to meet his needs. He emphasized the excellent customer service he received during his visit.

Worst Review:
Alicia expressed disappointment with the overall experience at the mall, finding it underwhelming and noting that the closing hours made it difficult for her to shop effectively.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.