B.T. O'Donnell Goldsmith Jeweler, located at 604 Cornwall Road, Lebanon, PA 17042, is a reputable jewelry store specializing in the creation of custom engagement rings and fine jewelry. The establishment is owned by Brian O'Donnell, and his son Andrew is actively involved in the design and fabrication process. They prioritize craftsmanship and customer service, offering personalized experiences when crafting unique pieces.

The store is recognized for its custom jewelry design, including both vintage and modern styles, and repairs made in-house. As a family-run business, they have built a loyal customer base over the years due to their commitment to quality. Regular operating hours are Wednesday to Friday from 10 a.m. to 5 p.m., and Saturday from 10 a.m. to 1 p.m. The store is closed on Sunday and Monday.

Overall, 35 reviews were analyzed to gather insights about the store.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 65%
Neutral sentiment: 20%
Negative sentiment: 15%

Positive reviews often highlight the store’s exceptional customer service, creativity, and quality of craftsmanship. Customers frequently appreciate the personalized attention they receive when selecting or designing engagement rings. The staff's willingness to collaborate and fulfill specific requests enhances the shopping experience.

However, several negative reviews mention concerns about product quality, including specific issues related to repairs and dissatisfaction with certain items.

Best Review:
One customer commended Brian and Andrew for their outstanding service and craftsmanship, particularly praising how they exceeded expectations when creating custom-designed jewelry pieces and provided excellent customer support.

Worst Review:
In contrast, another customer expressed disappointment regarding an opal pendant that cracked shortly after purchase, stating their concern about the quality and craftsmanship of the jewelry received.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 10 AM - 1 PM
- Sunday: Closed
- Monday: Closed
- Tuesday: Closed

Staff:
- Brian O'Donnell
- Andrew O'Donnell