KAY Jewelers, located in the Lebanon Valley Mall at 2263 Lebanon Valley Mall, B5, Lebanon, PA 17042-2568, is recognized for its specialized services in engagement ring creation and a variety of other fine jewelry offerings. With a focus on delivering exceptional customer service, the dedicated staff, including notable team members like Amanda and Josh, are praised for their assistance and expertise. Customers have highlighted the store's competitive pricing and commitment to quality, particularly in custom and special orders.

Operating within Lebanon County, KAY Jewelers provides a range of services, including jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals. Many customers appreciate the knowledgeable and friendly staff that strive to ensure a satisfying shopping experience.

Operating Hours:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Positive: 70%
Neutral: 15%
Negative: 15%

Highlighted reviews reflect a balanced view of customer experiences.

Best Review: Craig expressed gratitude towards the team for their excellent assistance while selecting an engagement ring, praising the efficiency of the service delivered.

Worst Review: Donette felt disappointed with the customer service she received regarding jewelry repair, highlighting frustration over coverage and repair costs.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.