Gray's Jewelers, located at 39 Griffin St, McDonough, GA, is a dedicated jewelry service provider specializing in engagement ring creation and repair. This locally owned establishment, known for its friendly and professional service, has become a trusted name in jewelry repair, including watches and eyeglasses. With over 82 reviews across platforms like Google and Yelp, customers frequently commend the staff for their expertise and commitment.

The jeweler is particularly noted for its exceptional engagement ring services, offering a variety of designs and customization options tailored to individual preferences. The owner, Wayne, is often mentioned positively for his hands-on approach and willingness to accommodate customer needs, ensuring quality craftsmanship and attention to detail.

However, there are some concerns voiced in customer feedback regarding communication and service times, particularly related to watch repairs and follow-through on promises.

Overall Sentiment from Online Customer Reviews:
The overall sentiment gleaned from the reviews is mostly positive, with approximately 75% positive, 15% neutral, and 10% negative feedback. Customers appreciate the great workmanship and customer service but have reported occasional delays and communication issues.

Best Review:
A customer praised Wayne for demonstrating exceptional skill when resizing an engagement ring, effectively addressing their needs and providing timely service that exceeded expectations.

Worst Review:
Another customer expressed frustration about a watch battery replacement that required follow-up services which were not completed as promised, leading to disappointment in the overall customer service experience.

**Opening Hours:**
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: 9:00 AM - 3:00 PM
- Sunday: Closed

Staff Members:
- Wayne (Owner)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.