Gwen's Fine Jewelers is a premier jewelry store located at 841B Eastern Bypass, Richmond, KY 40475, offering a wide range of services, particularly in engagement ring creation. With over 28 years of experience in the industry, owner Gwen and her staff are dedicated to helping customers craft the perfect engagement ring that meets their unique style and preferences. The store is well-known for its personalized service and vast selection of hand-selected diamonds, gemstones, and custom designs, making it an ideal destination for anyone seeking to create a meaningful piece of jewelry for that special occasion.

Customer sentiment is overwhelmingly positive, with an impressive total of 247 reviews collected. Clients frequently highlight the extensive selection of quality jewelry and the exceptional customer service provided by the staff. Positive comments often reference the friendly atmosphere, knowledgeable team, and the store's ability to make customers feel like family. However, a few negative reviews point out occasional issues with communication regarding order statuses or follow-ups, suggesting there is room for improvement in this area.

Overall Sentiment from Online Customer Reviews:
Positive: 90%
Neutral: 5%
Negative: 5%

**Opening Hours:**
- Monday - Friday: 10am - 6pm
- Saturday: 10am - 4pm
- Sunday: Closed

**Staff Members Mentioned:**
- Gwen

Best Review:
Marissa notes that the service at Gwen's Fine Jewelers is exceptional, with the staff treating customers like family and providing personalized assistance throughout the buying process.

Worst Review:
Boyd expressed disappointment that there was a lack of communication from the store regarding the readiness of his watches that were brought in for battery replacement.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.