Leeds Fine Jewelry is a locally owned jewelry store situated at 108 E Main St, Richmond, KY 40475. Specializing in unique artisan fine jewelry and expert jewelry repair, Leeds Fine Jewelry, led by owner John Leeds, is particularly known for its custom engagement ring creation. With over 53 reviews, the shop does offer a mix of positive and negative customer experiences.
Positive reviews highlight the high-quality craftsmanship, particularly in custom jewelry and repairs, with many clients praising the unique stones and the attention to detail in designs. Customers appreciate John's expertise and the welcoming atmosphere of the store, making it a go-to for custom pieces.
Conversely, there are negative sentiments regarding customer service, particularly experiences of rudeness and dissatisfaction with communication during the ring resizing process. Some reviewers expressed concerns about pricing and service delays.
Overall Sentiment from Online Customer Reviews:
- Positive: 65%
- Neutral: 10%
- Negative: 25%
Operating hours are as follows:
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:45 PM
- Friday: 10:00 AM - 5:45 PM
- Saturday: 10:00 AM - 1:00 PM
- Sunday: Closed
Staff member mentioned: John Leeds
Best Review:
Cecil appreciated the unique transformation of his damaged pearl ring into a distinctive agate piece, highlighting his satisfaction with the repairs and the store's overall offerings.
Worst Review:
Arielynn recounted a frustrating experience with the resizing of her wedding rings, noting rude service, delays, and higher charges compared to other jewelers, ultimately leading her to seek repairs elsewhere.
*For this overview, customer feedback were viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 53
Store Phone Number: 8596244200