Kay Jewelers located at 1146 Barnes Mill Road, Ste. 100, Richmond, KY 40475, is renowned for its engagement ring creation and personalized service. The store operates in Madison County and offers a wide range of jewelry services, including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchanges, and appraisals. With an impressive rating of 4.7 stars from 163 reviews, the professional staff is frequently highlighted for their exceptional customer service. The team is knowledgeable and dedicated, ensuring a pleasant experience for customers selecting their perfect engagement ring.

Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Customer Reviews Sentiment:
Overall sentiment from online customer reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Best Review:
Ashley mentioned that the staff at Kay Jewelers were incredibly helpful and attentive when she needed assistance buying an engagement ring. She felt welcomed and appreciated the personalized suggestions from the team.

Worst Review:
Matt expressed his disappointment regarding poor service and management at Kay Jewelers. He felt that his experience was marred by lack of competency and customer care.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned:
- Rayvonna
- Karrington
- Autumn
- Derek
- Amber